Privacy Policy

1. Introduction

Thread Writer ("we," "our," or "us") operates the Thread Writer platform available at https://www.threadwriter.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use the Service, and information from third-party sources.

2.1 Information You Provide

• Account Information: When you register for an account, we collect your name, email address, password, and billing information.
• Profile Information: Information you provide in your user profile, including your organization name and contact details.
• Content Data: Posts, threads, drafts, media, and other content you create, upload, or schedule through the Service.
• Communications: Information you provide when you contact us for support, provide feedback, or otherwise communicate with us.
• Payment Information: Billing details and payment card information processed through our third-party payment processors.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with the Service, including features used, scheduling patterns, and engagement metrics.
• Device Information: Browser type, operating system, device identifiers, IP address, and general location data.
• Log Data: Server logs that record your interactions with the Service, including access times, pages viewed, and referring URLs.

2.3 Information from Third Parties

When you connect your Threads account or other social media accounts to the Service, we receive information from those platforms in accordance with their APIs and your privacy settings, including your public profile information, follower counts, and engagement data.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related billing information
• Schedule and publish content to your connected social media accounts
• Send you technical notices, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Analyze usage patterns and trends to improve user experience and develop new features
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the Service and provide tailored content
• Comply with legal obligations and enforce our terms and policies

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of the Service. The types of cookies we use include:

• Essential Cookies: Required for the Service to function properly, including authentication and session management.
• Analytics Cookies: Help us understand how users interact with the Service so we can improve functionality and user experience.
• Preference Cookies: Store your preferences and settings to provide a more personalized experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of the Service.

5. Third-Party Services

We may share your information with third-party service providers that perform services on our behalf, including:

• Social Media Platforms: Threads (by Meta) and other connected platforms to publish and manage your scheduled content.
• Payment Processors: To process subscription payments and manage billing.
• Cloud Infrastructure: For hosting, data storage, and content delivery.
• Analytics Providers: To help us analyze usage of the Service.
• Customer Support Tools: To manage and respond to your support requests.

These third parties are obligated to maintain the confidentiality of your information and are restricted from using it for any purpose other than providing services to us.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain data for legal or regulatory purposes. Scheduled and published content data may be retained in anonymized form for analytics purposes.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, regular security assessments, access controls, and secure software development practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal information for certain purposes.
• Restriction: Request that we restrict the processing of your personal information under certain circumstances.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at contact@threadwriter.com. We will respond to your request within 30 days.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any modifications to this Privacy Policy constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Thread Writer
Email: contact@threadwriter.com
Website: https://www.threadwriter.com